AT&T iPhone 3GS: Upgrade Eligibility Update & FAQ

By Laura • July 2nd, 2009

Seth gives an update on changes to upgrade eligibility requirements for the new iPhone 3GS from AT&T, as well as answers FAQs appearing on the AT&T Facebook page: http://www.facebook.com/att and the ATTNews Twitter feed: http://www.twitter.com/attnews

For AT&T’s “Open Letter” to customers and iPhone 3GS FAQs, visit http://budurl.com/j639

Duration : 0:3:14


[youtube oA8HQlPi2vU]

Comments(25) Uncategorized

Comments

By AJfishing on July 2nd, 2009 at 1:30 am

I’m a 3G customer …
I’m a 3G customer and got it the first weekend it came out. Purchased two lines and two more afterwards. Just checked with ATT Customer care and also went to the store and guess what!!! I’M not eligible until 18 months from the activation date. Lets do the math on this, I got it on 7-12 or 14 which the basically the launch of 3G til November of 2009. If Im not eligible, who is????? ATT, please look into it, something is wrong here.

By sexymodelboy on July 2nd, 2009 at 1:30 am

Seems as though I’m …
Seems as though I’m still not upgrade eligible. Even though I’ve had an iphone since day one. hole T&T

By Dimitri0924 on July 2nd, 2009 at 1:30 am

can att please …
can att please extend the upgrade policy till january?

By smidgeon191 on July 2nd, 2009 at 1:30 am

What is the regular …
What is the regular pricing without upgrades or new contracts because I bought my iPhone 3g last year and know I am not upgrade eligible.

By MrGibson4 on July 2nd, 2009 at 1:30 am

I have a 1st Gen …
I have a 1st Gen iPhone I got Christmas of 2007, would I be eligible for an upgrade so I only have to pay the 199.99 price?

By 68hinduhammers on July 2nd, 2009 at 1:30 am

hey is there any …
hey is there any way i can text through the data plan i don’t want to pay a lot every month.

By BestBumper on July 2nd, 2009 at 1:30 am

Tethering should be …
Tethering should be free!!!

By o0mitty0o on July 2nd, 2009 at 1:30 am

i’m in australia …
i’m in australia and i can already mms with 3.0.

By iPerez69 on July 2nd, 2009 at 1:30 am

I Have An Lg Vu And …
I Have An Lg Vu And My Upgrade Is Ready On August. Can I Get The iPhone 3gs For The Upgrade Price???

By hysson95 on July 2nd, 2009 at 1:30 am

AT&T should offer a …
AT&T should offer a upgrade to every one who bought an iphone after march 17.

By abavetta on July 2nd, 2009 at 1:30 am

I already have my …
I already have my 32G 3G S up an running. I paid $499 to Apple online and it arrived this morning by UPS. I was never able to check my upgrade eligibility before activating the new phone. Now its impossible to do as I get a 11/20/2010 date in response to *639#. I bought my 3G on the first day they went on sale last July. Anybody have a similar circumstance? Am I going to get a $200 refund from Apple?

By iannally909 on July 2nd, 2009 at 1:30 am

The same thing …
The same thing happened to me. We signed a two-year contract though so I guess we have to follow it. My father is satisfied with his first-generation iPhone and let me use his upgrade. So now he has to keep his for at least a year and a half.

By vlicas on July 2nd, 2009 at 1:30 am

listen to this …
listen to this people i bought my iphone 3g the first day it came out n i have 4 lines on my family plan then i spend about $225 dollars monthly how come that other people is eligible but me if i got my iphone since day 1 .. is it that im not paying enough money to be eligible pls what a stab on our backs since i always make my payments on time n i been with att for so many years ..

By jasonblu on July 2nd, 2009 at 1:30 am

Good one. Too bad …
Good one. Too bad your gripe is falling on completely deaf ears. :(

By xXFL4WL3Ss on July 2nd, 2009 at 1:30 am

the upgrade …
the upgrade eligibility pricing actually changed, soo if u actually own an iphone 3G and u r eligible for an upgrade in july, august and september u can buy the 3GS for the regular price which is $199-$299 instead of $399-$499.

By edgarmcintosh on July 2nd, 2009 at 1:30 am

I was one who …
I was one who waited all night release day for iphone 3g- never late with a payment, been an AT&T / Cingular customer iver 10 years- I am told pay $399 for 16 GB or wait ontil next March- my bill is $135 monthly includes second line for my wife – why in the do I not qualify for discount upgrade price?
Please answer

By mac3414 on July 2nd, 2009 at 1:30 am

Seth, your awesome. …
Seth, your awesome. Loved the “Tilty Head Guy” comment at the end.

By blkadams450 on July 2nd, 2009 at 1:30 am

YAY! i Don’t have …
YAY! i Don’t have to pay $752.00!!!! I’m now upgrade eligible!

By NeuromancerLV on July 2nd, 2009 at 1:30 am

A customer has …
A customer has every right to complain. It is the customers job to pay his/her bill every month… the rest is on AT&T. If AT&T wasn’t pulling rate hikes and shady business practices, then people wouldn’t complain.

By jbrowngiant on July 2nd, 2009 at 1:30 am

you suck. I’m glad …
you suck. I’m glad Apple ripped you a new one at WWDC. OVernight delivery by the 19th my . Pop quiz hot shot…how come order won’t arrive until the 22nd? I ordered the 9th. Talk about customer service… You and your idiot CSRs and you’re non updating Premier status. Break your neck.

By jsoffa5 on July 2nd, 2009 at 1:30 am

Why hasn’t your …
Why hasn’t your upgrade eligibility pricing changed yet? It was supposed to change overnight right?

By Mafia1779 on July 2nd, 2009 at 1:30 am

“quit telling me …
“quit telling me you are listening and turn on my mms” LMAOOOOOO

By healeydave on July 2nd, 2009 at 1:30 am

From the UK: I can …
From the UK: I can understand you guys being annoyed at the delays in stuff like mms & tethering. In the UK o2 is making these services available immediately but at a cost, mms’s cost us 4 x txt messages and tethering is around $25 a month at todays exchange rate!
I don’t know why apple bowed to pressure, I agree with their original policy, why send a picture over the cellular network via mms, when you can email a full size picture straight from the phone or upload to facebook for free!?!?!

By etoolami on July 2nd, 2009 at 1:30 am

stop complaining …
stop complaining people. give att credit for making an effort. i’m not happy about the lack of mms, but its not like its not coming at all. i appreciate the effort att made in trying to clarify things even though it was a little late. i’m one the ppl who bought the iphone 3g last july and it says i won’t be eligible for an upgrade until march 2010. i’ll be honest with you, i was bummed but not surprised. wireless companies have been offering upgrades every 2 years for at least the last 5 years.

By leoport on July 2nd, 2009 at 1:30 am

hah! this was cool …
hah! this was cool. I like AT&T a little bit more.

 

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